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Performance of the Regional Expansion Process, 2024
Cement produced outside Guatemala
0
%
Gross revenues from outside Guatemala
0
%
Economic value generated outside Guatemala
0
%
Employees outside Guatemala
0
%
Economic Value Distributed, 2023–2024
Expenses and investments in innovation, research, and knowledge management, 2020–2024
Our investments in innovation, research, development, and knowledge management grew by 12% in 2024, while training investments increased by 14%. Both indicators reflect our ongoing commitment to improving products and services for our customers.
In 2024, we once again achieved outstanding customer ratings. Our Net Promoter Score (NPS) reached 96.7%, and the Customer Satisfaction Index (CSI) was 92.1%.