Back to the Essentials
to Grow Together

Sustainability Report, 2024

Sustainability Report, Sixth Edition

In a world of constant transformation, Progreso celebrates 125 years of history by reaffirming its commitment to sustainable development and the well-being of the communities where it operates. The 2024 Sustainability Report, titled “Back to the Essentials to Grow Together”, highlights the progress made in a challenging context, marking a period of consolidation and strategic renewal.

Durante el año, la compañía fortaleció su presencia regional con la adquisición de operaciones en República Dominicana y alcanzó resultados destacados en materia económica, social y ambiental. El enfoque sigue siendo claro: crecer con propósito, optimizar procesos, reducir impactos y generar valor compartido, sin perder de vista los principios que han guiado a la empresa desde su fundación.

Statement from Our Executives

Stephanie Ann Melville Molina

Chairwoman of the Board of Directors

The world is undergoing profound transformations, marked by geoeconomic tensions, misinformation, and polarization. Despite the challenges, there are encouraging signs such as the economic resilience of key countries like Guatemala and unprecedented technological advances. In this context, Progreso celebrates 125 years of history and reaffirms its commitment to development and the values that have guided it. The acquisition of operations in the Dominican Republic marks a new milestone, prompting a return to basics: optimizing costs, preserving the company’s essence, and strengthening sustainability. Throughout the year, results have been positive—a reflection of collective effort and a clear vision for the future.

José Raúl González

CEO Progreso

Geopolitical risks and the ongoing recalibration of the global order continue to generate uncertainty, limiting the room for action for private companies. In this context, Progreso celebrates 125 years of history and continues its regional growth, closing the decade with the acquisition of Cemex in the Dominican Republic. The strategy for the coming years is to consolidate achievements, update both the business and sustainability strategies, and adapt to the company’s evolving profile. The regional scale of the organization demands simplified structures, strengthened strategic capabilities, and a focus on value creation. Cost optimization is already yielding results, and both financial and sustainability performance in 2024 have been excellent.

Talent and well-being at the core

In this pillar, we assess the impact of our actions in the workplace, focusing on four key areas that uphold our commitment to sustainability: ethics and compliance, team well-being and satisfaction, talent development, and a safe, healthy work environment for all.

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Sustainable economy in service of our customers

This pillar reflects Progreso’s commitment to sustainable economic management, focused on generating and distributing value fairly among its stakeholders. In 2024, the company strengthened its regional expansion process, with 18.2% of economic value generated outside Guatemala and sustained growth in production and revenue in other markets. Investment in innovation and training also increased, evidencing a continued commitment to improvement and service excellence. These efforts are supported by high customer satisfaction, with an NPS of 96.7% and a CSI of 92.1%.

Social dimension: human and territorial impact

Practicing responsible corporate citizenship is a fundamental part of our business commitment, our COVEC, and our institutional DNA. In this pillar, we address the social dimension of our sustainability strategy by focusing on four key areas: a responsible value chain, respect for human rights, the promotion of prosperous communities, and the building of relationships based on trust and dialogue with our stakeholders.

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Responsible production with an environmental focus

In this pillar, we evaluate our environmental performance based on four key areas that guide our sustainability strategy: efficient water management, promotion of a circular economy, emissions reduction and responsible energy consumption, as well as active protection of biodiversity. Our commitment is clear: to operate responsibly and generate a positive impact on the natural environment.

External Verification

Our report undergoes two external and independent verifications in compliance with Spanish Law 11-2018 and the GRI standards.